Questions about your tracking?

Send us your order number and we'll check your parcel with the carrier for you.

• Just ordered?

  Orders are processed in 2–3 business days, so tracking can take a few days to start moving.

• No updates for a while?

  Parcels can pause while they clear customs or change carriers. If it looks stuck, message us.

• Says delivered but not there?

  Check your mailbox, reception and neighbours first, then message us and we'll help with the carrier.